CHARISMA NORWICH LTD
Coronavirus (COVID-19) Infection Prevention & Control Policy (updated 1st August 2020)

All of us have been affected by the coronavirus (COVID-19) pandemic.
We want to thank you for your continued support and loyalty to our salon and team during this difficult time. We have missed being able to offer you the treatments that we know you love, and we are looking forward to seeing you again. Our priority is to keep you as safe as possible, and prior to re-opening the salon we have implemented a number of changes which we would like to make you aware of.

• Team Members 
• Whilst in salon our team members will be keeping a minimum of a 2 meter distance away from each other when it is safe to do so.
• Staggered shift times have been implemented to reduce congestion throughout each day.
• The team will only wear their salon uniforms in the salon and they will be washing all salon attire at a 60 degree wash.
• They will be regularly washing their hands between cleaning and every client, wearing face shield and gloves where necessary.
• If any of our staff feel ill or have symptoms of C0VID-19, they will self-isolate immediately and not come into the salon. This may mean that we have to cancel your appointment at short notice. We appreciate that this may be inconvenient but it is done entirely for your own safety. If your appointment is cancelled you will be able to re-book again or ask for a full refund/voucher.

• Booking Appointments 
• Booking can be made over the phone, via our online booking system, through email and facebook/instagram messenger.
• A 50% cost of treatment non-refundable booking fee is charged at time of booking appointment.  Please see our full terms & conditions for full booking fee details.
• A £5 COVID Secure charge will be required per person per visit to the salon and is payable at time of treatment. This is to help cover the increase in costs to business, PPE, increase in the amount of disposable instruments, cleaning products and the working time restrictions currently imposed on us by the government guidelines. This will be removed as these restrictions are lifted and is being reviewed on a monthly basis on the first working day of each new calendar month.
• The COVID Secure charge applies when paying for your appointment using a pre purchase gift voucher.
• If you or any of the people you live with feel ill or display any symptoms of C0VlD-19 – please advise us as soon as possible and DO NOT COME TO THE SALON FOR YOUR APPOINTMENT We ask that you let us know ASAP if you are not able to attend your appointment.
• If you have paid a deposit and you cannot come to the salon because you are presenting possible COVID-19 symptoms, your deposit will remain on your account for you to rebook at least 14 days after your original appointment and clear of COVID-19 symptoms.

• Visiting the Salon
• For your safety and to maintain social distancing of 2 meters, we ask that you attend your appointments as close to the appointment time as possible. If you arrive early we will ask you to wait outside until your therapist is ready. If you arrive late we will to have rearrange your appointment.
• We have allocated time in between each client to increase the frequency of cleaning in the salon. Each treatment room will be  disinfected and in the common areas the surfaces, toilets, door handles etc. are wiped clean using disinfectant products between each Client.
• All tools and equipment will be disinfected or sterilised in line with the specific manufacturers’ instructions for your safety.
• Screens will be erected on the reception desk and at the nail stations.
• Wherever possible we will utilise environmentally friendly, single use items during a treatment that will be disposed of safely after use in order to protect you from cross infection.
• You will have access to hand sanitiser gel and soap and hot water to wash your hands with as soon as you enter the salon.
• The government have made it mandatory from 1st August for you to wear a facemask when you visit the salon and during your treatment if this is appropriate.
• Please don’t be surprised or upset if our staff use personal protective equipment (PPE) during your visit and during your treatment. This may include disposable gloves, facemasks, face shields and aprons where appropriate.
• We can confirm that the laundering of salon towels and uniforms is a priority we can assure you that all salon laundry is washed at 60 degrees. 
• All disposable items are bagged and safely removed from the treatment area between every client.

• Our treatments •
• We have carried out a risk assessment on all treatments and we are confident that we can continue to provide our full treatment menu (Updated 1st August 2020)

• During your treatment 
• Our staff understand the importance of hand hygiene and we will ensure that we wash our hands in accordance with NHS recommendations before the start of your treatment.
• We will try to make your treatment as safe, comfortable and enjoyable as possible. If you have any concerns about your treatments please let us know and we will do what we can to satisfy you.
• After the treatment payment via card using the contactless method would be prefered.  The COVID Secure charge will be taken in salon at this point. 
• You will be offered to rebook for your next treatment.
• All of these procedures have been implemented for your safety, that of our team, and also for the survival of our business. We will continue to take advice from the Government and the NHS regarding safe practice and will amend them as necessary. When we are able to lift some of the imposed restrictions we will do so. If you would like to discuss any of the details in this document please do not hesitate to contact the salon owner, Charlotte Sims via email charlotte@charismanorwich.co.uk
• Please be kind to the members of our team during this difficult transitional period. We have had to make some difficult decisions to keep our team and clients safe in the salon, and to ensure the survival of our business. Thank you for your understanding.